TERMS OF BUSINESS
1 Grenville Educational Media Ltd (Grenville) accepts orders on the strict understanding that customers agree to be bound by the Terms of Business posted on the Grenville web site.

2 Prices quoted on the website apply to all transactions. The only exceptions are when a special promotional price is offered in a printed advertisement or by prior written agreement.

3 Payment for goods ordered must be made prior to despatch unless the customer is ordering on behalf of a school or has an agreed credit account. In this case full payment must be with Grenville within 30 days of despatch date.

4 (a) Grenville undertakes to replace any item it has supplied which has been damaged in transit, where a recording is agreed to be faulty or where an incorrect item has been sent. In all cases, the purchaser must report such fault to Grenville within five days of receipt and must comply with instructions for the return of the goods. Grenville will allow credit for return postage and provide a replacement at no additional cost to the customer.

4 (b) Claims for non-receipt of goods must be made within 30 days of the date of the order being placed. Goods lost in transit will be replaced by Grenville or (if this is not possible) credit will be allowed for the missing item(s). Claims for non-delivery outside the 30-day period may not be accepted.

5 Grenville undertakes to use its best endeavours to describe products accurately, within the available space in its catalogue, on its website and elsewhere. Grenville will also, where possible, suggest appropriate use for each product. However differing faith or denominational perspectives, schemes of work, teaching styles and student/ family/ congregational needs may mean that what is appropriate for one group is less so for another. Grenville is always willing to discuss individual product with customers in the context of the syllabus being taught and the needs or traditions of the proposed audience. Responsibility for purchase, however, is always the customer's. Consequently, unless previously agreed in writing, goods received must be paid for. However, Grenville will not unreasonably refuse to exchange any video, DVD or sound recording deemed to be unsuitable for another item from our catalogue providing the product is returned in mint condition, has not been used in a lesson, service or Church meeting, that Grenville is advised of its unsuitability within seven days of receipt and that the associated invoice will be paid within the stated credit period.

6 Invoices or receipts will be sent with goods. It is the responsibility of the customer to ensure that payment is made within the stated credit period. Grenville reserves the right to withdraw any special offers or discounts from accounts not settled in full within the stated credit period. Where necessary, reminders may be sent (or phoned) for overdue accounts after the expiry of the credit period. If further reminders are required - and/or a copy invoice is requested - Grenville reserves the right to raise an administration charge not exceeding £10.

7 Where an invoice is not paid in full within the stated credit period, Grenville reserves the right to impose a penalty charge of 5% p.a. above the HSBC lending base rate on the unpaid amount for the period that payment is overdue.

8 Payments made to Grenville which are rejected by their bank will be surcharged an additional 5% of the value of the payment or £25 whichever is the greater.

9 Where the Terms of Business of a school, church or other body conflict with Grenville’s Terms of Business it will be deemed that Grenville’s conditions are final unless prior agreement to the contrary has been entered into in writing.

10 The Law pertaining to all transactions between the parties shall be the Law of England.